FAQ
Shipping
Shipping Availability
We ship from Japan to the following countries and regions:
Hong Kong SAR
Malaysia
New Zealand
Singapore
South Korea
Taiwan
United States
Shipping costs apply and will be calculated and added at checkout based on your destination.
Shipping Fees
Shipping fees are calculated by destination zone and shown at checkout.
All amounts are fixed rates in USD.
USA
Flat Rate Shipping: $24.99
Applies to: United States, Canada
Asia
Flat Rate Shipping: $19.99
Applies to:
Singapore / Hong Kong SAR / Malaysia / Taiwan / South Korea / China
Europe / UK
Flat Rate Shipping: $29.99
Applies to:
European Union countries and the United Kingdom
Australia / New Zealand
Flat Rate Shipping: $29.99
Applies to:
Australia, New Zealand
Rest of World
Flat Rate Shipping: $39.99 or higher
Applies to:
All other countries and regions
Important Notes
All shipping fees are displayed and confirmed at checkout.
Prices are based on US dollars (USD).
For payments made in other currencies, the final amount may vary slightly depending on the exchange rate used by your payment provider.
Import duties, VAT, and other taxes (if applicable) are the responsibility of the customer.
Shipping Method(Courier Service Only)
We ship all orders from Japan via international courier services only.
Shipping Carriers
We use FedEx or DHL, depending on the destination and service availability.
Delivery Time
Delivery times vary depending on the destination country.
Order processing time: 3–5 business days
Estimated delivery time after dispatch:
Asia: approximately 3–7 business days
United States / Europe / UK / Australia / New Zealand: approximately 5–10 business days
Once your order has shipped, tracking information will be provided via email.
Shipping Fees
Shipping fees are calculated based on your destination and will be displayed at checkout.
All shipping fees are fixed rates in USD.
Important Notes
All orders are shipped via courier services (FedEx / DHL).
Delivery times are estimates and may vary due to customs clearance or carrier conditions.
Import duties, VAT, and other taxes (if applicable) are the responsibility of the customer.
Product
Returns and exchanges are accepted only under certain conditions.
Please review our Refund & Returns Policy for full details.
Payment
The following payment methods are available.
・Credit cards(Visa/Mastercard/American Express/JCB)
・Apple Pay
・Google Pay
・Shop Pay
Customs duties may apply.
Customs duties are the responsibility of the customer.
Conditions vary depending on the amount ordered and the country of residence.
Other
You can contact us through our contact page!
