Refund policy


Refund / Returns / Exchanges Policy

Thank you for shopping with PGSFUN (pgsfun.com).
Please read the following policy carefully before making a purchase.

🔹 General Policy (International Orders)

Due to the nature of international shipping, all sales are considered final.
Returns or exchanges are only accepted in cases of defective items or incorrect delivery.

Requests for returns or exchanges must be submitted via our Contact Us form within 7 days of delivery.
Requests submitted after this period will not be accepted under any circumstances.

1. Defective Items or Incorrect Products

If you receive a defective item or an item different from what you ordered:

  • We will replace the item at no additional cost, including return shipping, or

  • If a replacement is unavailable, a refund will be issued

Please note:

  • Photo or video evidence may be required

  • Original packaging must be retained

2. Returns or Exchanges Due to Customer Preference

We do not accept returns or exchanges for reasons attributable to the customer, including but not limited to:

  • Change of mind

  • Incorrect size or fit

  • Differences in color or appearance due to monitor/display settings

All shipping costs, customs duties, and taxes are non-refundable.

3. Non-Returnable / Non-Exchangeable Items

The following items are strictly non-returnable and non-exchangeable:

  • Items with removed tags or labels

  • Items that have been opened, used, or damaged

  • Items not purchased directly from PGSFUN

  • Lucky bags / grab bags

  • Outlet and sale items

  • Made-to-order or limited-edition items

  • Items marked as “Final Sale” or “Non-Returnable” on the product page

🔹 Customs Duties & Taxes

Import duties, VAT, and other customs charges (if applicable) are the responsibility of the customer.
These charges are not refundable under any circumstances.

🔹 Important Notice

We reserve the right to refuse any return or exchange request that does not meet the conditions outlined above.